OBJECTIVE

Digitize electronic signature for managers and clients. Reduce processing costs. Improve client perception. Facilitate manager's work.

MEANS IMPLEMENTED

Workshop animation to generate ideas (Design Thinking), Problematic analysis manager/client, Persona definition, User Flows, Wireframe & Interactive Prototype creation, Validation.

RESULTS OBTAINED

100% archival compliance, 30% cost reduction, Increased NPS post-signature.

DELIVERABLES

Benchmark, Personas, User Flows, Wireframes & Interactive Prototype, Guidelines & Specs.

ROLE HELD

Workshop animation ideation/co-conception (Design Thinking), UX Evangelization, User needs analysis, Persona/Maps definition, Wireframe/Prototypes creation, Organization Tests