OBJECTIVE

Develop a design vision aligned with Pluxee's business priorities, Create a self-service space allowing users to find answers without human intervention, Optimize user experience, Support digital transformation adapted to multi-country contexts.

MEANS IMPLEMENTED

Facilitation & Reflection, Stakeholder needs analysis (Consumer, Clients, Merchants), Content Organization & Navigation, Validation

RESULTS OBTAINED

Proven scalability across 8 countries, 40% reduction in support tickets, Increased user autonomy.

DELIVERABLES

UX Facilitation, UX Vision Definition, Navigation, User Flows, Wireframes & Prototypes Interactive, Multi-Country Validation, Multi-Country Roadmap

ROLE HELD

Lead strategy, Strategic facilitation, UX Definition, Workshop Animation, Team Management (2 designers)